Welcome to  Baode Lighting Group Co.,Ltd.                                                                                                                                                                            Language: 中文  English


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Copyright:  Baode Lighting Group Co.,Ltd.                                                                                                                                             苏ICP备11035587号-3  Power by: www.300.cn

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Tel: 0514-84210968 0514-84216968
Fax: 0514-84021002
E-mail: baodelights@yahoo.com

After-sale Service


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We are pleased to participate in your tender for this project and are willing to accept any tender results under the "fair, fair and open" sunshine tender. If we are lucky to win the tender, we will arrange production according to the technical parameters and specifications of your procurement documents, provide our best quality products and services, and offer the following preferential conditions and services. Commitment:
1.Preferential terms:
2.Provide spare parts and common maintenance tools for five years of normal operation of equipment according to the proportion of 2% of the total project.
2.Hardware fittings and ceramic lamp holders are provided to you free of charge at the rate of 2% of the goods supplied.
3.Provide free street lamp replacement service within five years.
4.Provide free measuring instruments and instruments for equipment testing;
Service Commitment:
Our company is guaranteed by the relevant procedures and documents of ISO 9001 quality system and strict enterprise management. It is our firm commitment to provide customers with high quality pre-sale, in-sale and after-sale service.
One: The quality assurance period of the tendered goods is:


Sub Item





Lamp Post

20 Years

Zinc plating is not rotten.

Hot-dip galvanizing process of lamp pole has been guaranteed for 30 years. Spraying process guarantees no discoloration for 5 years and no peeling for 10 years.


Light Source and Electrical Appliances

3 Years

Three Packs

Pack-back, replacement and repair


Lamps and lanterns

2 Years

Three Packs

Surface plastic layer does not change color, lampshade tempered glass does not burst (package back, package replacement, package repair)


Battery Panel

3 Years

Three Packs

Pack-back, replacement and repair



2 Years

Three Packs

Pack-back, replacement and repair



2 Years

Three Packs

Pack-back, replacement and repair


Battery Case

2 Years

Three Packs

Pack-back, replacement and repair

Two: Pre-sale Service
1. In the engineering projects undertaken by the company, according to the specific requirements of customers, our company's technical designers can provide free technical consultation and other services to enable customers to understand the technology, characteristics and other performance of the company's products.
2. Design services should be provided according to customers'needs. The company will design and simulate lighting effects according to the engineering pictures and data provided by users, and strive to truly and effectively reflect the actual effect of the project, and provide scientific and reasonable lighting quantity and related technical parameters and installation wiring diagram.
3. In the case of unsatisfactory photographs and information provided by customers, the company will appoint engineers and technicians to conduct field visits in person, consult customers, put forward professional technical plans and design ideas, and constantly improve until customer satisfaction and confirmation.
Three: Service in Sale
1. In the course of sales, the company will introduce the performance and use of products to customers in detail in accordance with the standardized service regulations, strictly abide by the provisions of the company's product supply, safeguard the reputation of the enterprise and the common interests of both suppliers and demanders in the form of contract workers, and ensure the implementation of all kinds of contracts by strict contract review procedures.
2. Salesmen issue "product quality feedback card" to customers in the sales process, and introduce the specific use of "product quality feedback card" to customers in detail, clarify the service content that the company should provide, and provide instructions for the use of related products, including the main technical parameters of products, installation and operation methods, requirements for the environment, and matters needing attention in use.
3. In-sales service also includes the following contents: our company guarantees strict delivery according to the owner's requirements; in the installation and commissioning of Engineering projects, our company's technical service personnel can also be based on customer requirements, on-site technical guidance, to ensure the quality of the project.
4. In the process of delivery and transportation, the salesmen will strictly follow the delivery list, track and proofread the goods on the spot, and deliver the products to the customers in good condition and timely in a safe and effective way, so as to make the customers feel at ease and satisfied.
5. Technical training: Before the end of the supply after the signing of the project contract, at the agreed time of both parties, our company sent relevant professional and technical personnel to your company to conduct free training for the operation and use workers of user units. The training contents include: introduction of construction organization and design scheme, introduction of the specific installation methods of lamps, introduction of the use and maintenance methods of lighting fixtures, etc. The purpose of the training is to let users know the manufacturing process, installation method and daily maintenance method of the lighting fixtures, so as to ensure the service life of the lighting fixtures.
6. Quality Assurance: We guarantee that the subject matter provided is brand-new, unused and non-long-term backlog of inventory goods, which fully conforms to the quality, specifications and performance stipulated in the contract, and that the subject matter provided by them shall have satisfactory performance during their nominal service life under the conditions of correct installation, normal use and maintenance. Within the promised quality assurance period, we are responsible for any deficiencies or failures caused by defects in design, process or materials and associated services.
Four: After-sales Service
1. Our headquarters has a special after-sales service center to provide convenient services to customers all over the country.
2. After the training of professional knowledge and operation skills, the personnel engaged in after-sales service have strong professional knowledge, practical experience and good professional ethics. They can timely analyze and process all kinds of quality information feedback from customers using our products to meet customers'expectations of providing first-class service to our company.
3. The company has established the system of "Product Quality Feedback Film". All customer files using our company's products are stored by computer, and regular customer visits and contacts are carried out by specialists to better provide all-round services to customers, thus continuously promoting the improvement of the company's product quality and making our customers truly receive high-quality services.
4. We promise to guarantee the quality of our products for two years. During the period of quality maintenance, we shall bear the corresponding costs and losses (except for the damage caused by force majeure and human factors) for the quality problems arising from the normal operation of lighting equipment from the date of acceptance and acceptance of the subject matter.
5. In addition to the quality guarantee period, our company sells spare parts at long-term factory price, and is responsible for lifelong maintenance. Only the cost of maintenance materials is charged, no maintenance costs are charged.
6. In terms of service time, the company guarantees to respond within 1 hour after receiving notification and to rush to the scene within 2 hours for service. All problems arising in the operation of lighting equipment will be solved within 8 hours. If not repaired in time, we will impose a fine of $100 per day (excluding material fees) for every delay, so as to solve the problems in use and provide production for customers in a short time. Technical consultation of products.
Five:Technical training:
(1) General Provisions
In order to guarantee the maintenance, technical training and installation and debugging of road lighting facilities fundamentally, our company has established a perfect user service system. After strict technical examination, the personnel of the training department have selected a group of high-quality training engineers. Through long-term training practice, a set of standardized training plans have been gradually formed, from system operation to installation and debugging, with each part. There are strict assessment criteria to ensure that trainees can achieve the expected training effect after receiving training in a short time. At the same time, we will further improve the training conditions, improve the training level, improve the training system and hold maintenance seminars, so that trainers can constantly learn new equipment, new knowledge, exchange maintenance experience, improve maintenance level, and ensure the correct maintenance of system equipment.
Our website regularly updates relevant product knowledge, detection and removal of common faults, development trend of related technologies, etc. for users'reference.
According to the "Training Procedure" we have trained 1-3 relevant technical personnel (the number of trainees is according to the owner's requirements) for users.
(2) Training content
In view of the actual situation of the users of this project, the training contents include: installation, debugging of road lighting facilities, debugging of street lamp control box, daily maintenance of lighting equipment, diagnosis and elimination of common faults, characteristics and different functions of each equipment, as well as connection modes, realization of various service functions, etc.
(3) Training Arrangements
1) All trainers teach in Chinese and send experienced trainers to give training explanations.
2) Provide all trainers with relevant supplies such as written materials and handouts, and conduct field practice.
3) Training aims at the trainees'complete mastery of the above contents.
4) The training schedule is arranged during the installation and commissioning of the project or after the completion of the above projects.
5) If products and technologies are updated or upgraded, arrange supplementary training for technicians in time.
Training time: more than 2 days.
Location of training: Engineering site.
Number of trainees: 1-3 (or according to the number of personnel required by the owner).

Six: Contact information of after-sales service and maintenance points:

In order to ensure the interests of users and provide after-sales service quality, our company promises to implement local service. The technical service center provides technical support and after-sales service to customers 24 hours a day, 365 days a year, and receives customers'consultation at any time. Guarantee to provide users with door-to-door, timely and high-quality after-sales technical services.
Solemn commitment: The company's after-sales service outlets all-weather smooth contact, no less than three technicians on duty every day, at any time to accept user repair and consultation, and provide 1-2 visits a month, testing equipment operation, cleaning equipment and equipment operation records. In case of equipment failure requiring emergency maintenance, maintenance personnel provide 7*24 hour response service, we ensure that: response within 30 minutes, arrival within one hour after receiving failure notification, uninterrupted work, general failure to ensure that within 4 hours to solve the problem.
Maintenance Unit: Baode Lighting Group Co., Ltd.
After-sales Service Department: Headquarters of Yangzhou Company
Liaison person of after-sales service organization: Qiao Jilong post: Minister of after-sales service department
Contact: 0514-84210968 Fax: 0514-84021002
E-mail address: yzghs@163.com

Address: Songqiao Industrial Park
at northern suburbs of Yangzhou